How INDIGOMED evaluates the hospitals

INDIGOMED and the medical team of its mother company, Althalia, rate and continually audit 600 health care facilities and more than 1,400 specialists, through an internal multidimensional methodology: a strict road map, the use of the best medical and diagnostic equipment, the prevention of nosocomial infections, quality medical publications, and attendance at international medical seminars and congresses of the institution’s relevant medical teams. These factors are used to evaluate the quality of the facilities and the skill and experience of the practitioners who are part of the INDIGOMED network.

A strong and rich in-house methodology for health care qualification

INDIGOMED has developed a methodology, which is continually improved to better determine the relative quality of providers and medical institutions. The INDIGOMED Health Care Excellency Program (EHEP) evaluates medical facilities based on a number of criteria including the overall health care system in which the facility is located, patient safety, clinical services, and staff management.

Before visiting the provider, INDIGOMED analyzes:

  • The overall quality of the health care system in which the provider is located and operates
  • The volume of specific medical activities
  • Analysis of hospital equipment
  • Quality of medical teams (assessed in light of recognition by their peers and scientific publications)
  • Transparency of establishment: analysis of external communication and accessible information
  • Analysis of the reports of the national and international supervisors and health auditors about the quality of the provider (read accreditation and certification of INDIGOMED providers)

During the visit, FOUR dimensions are analyzed:

  • Access and quality of accommodations: accessibility, quality of care, accommodation (for both patients and relatives), quality of infrastructure, services for long stays (specifically pediatrics)
  • Management to ensure patient access to quality care
  • Quality of the management of the post-hospitalization phase: integration with providers to guarantee continuing healthcare
  • Technological updating of all installed equipment

We are working diligently to collect and share key quality indicators including:

  • Use of the World Health Organization’s Safe Surgery Checklist: INDIGOMED systematically verifies the use of this checklist, which has been shown to reduce post-operative deaths and complications
  • Use of evidence-based care pathways to manage care: INDIGOMED promotes hospitals using these pathways, which help promote safer, more appropriate, and more cost-effective care
  • Use of multi-disciplinary teams to manage oncology patient care (where applicable): Published evidence indicates that a team approach to developing a patient’s care plan can reduce mortality and improve quality of life for patients
  • Use of a pre-admission clinic (or equivalent system) where patients are screened for infection prior to admission: Screening for infections prior to admission allows appropriate preventive measures to be taken
  • The hospital carries out hand-washing audits and inspections: Hand hygiene should be seen as a high priority to reduce hospital-acquired infections

Initially, we ask hospitals to complete a self-assessment. This focuses on the hospital’s processes, standards, and procedures in relation to the quality of care. Some of the areas we focus on include how hospitals monitor and improve the quality of care provided, their use of evidence-based, cost-effective medical practices, and their use of recognized safety protocols such as the World Health Organization’s Safe Surgery Checklist.

The assessments are then reviewed by our medical experts at INDIGOMED. Some areas may require further discussion with the hospital, and we often carry out on-site visits to understand how these standards and procedures impact the patient experience. Once our team is confident that they have everything they need, it provides the hospital with a written feedback report.

Following the assessment, we monitor performance through follow-up visits and member feedback. Working closely with the hospitals and their in-house quality teams, we are able to assist our partners in their quality-improvement journeys to further improve the level of care our members receive when getting treatment from one of our quality-assessed hospitals.