INDIGOMED platform promises total transparency. Potential patients can compare the quality and price of health care services, so that they can make informed choices between doctors and hospitals. We believe that if transparency is real, patients will be able to select hospitals, physicians, physician groups/delivery systems, and treatments based on acceptable standardized measures for safety, timeliness, effectiveness, efficiency, equity, and patient-centeredness. That is why transparency is at the core of INDIGOMED’s services.
In our experience, we have found that there are three distinct audiences: providers, health plans and purchasers, and consumers of health care services (patients).
Transparency in health care metrics and quality
The INDIGOMED health care system ensures patients and their families have the information they need to make informed decisions about which health plan, hospital, clinical practice, or and treatment is right for them. Information describing each the performance of each system in terms of safety, evidence-based practice, and patient satisfaction is essential to ensure treatments are:
- effective – based on sound scientific knowledge
- patient centered – respectful and responsive to individual preferences, needs, and values
- timely – avoiding unnecessary waiting and potentially harmful delays
- efficient – not wasteful of equipment, supplies, ideas, or energy
- equitable – quality is maintained regardless of age, nationality, social status, or geographic location.
Providers of health care service, such as hospitals, long-term care organizations, and other providers, strive to deliver high-quality care. But comparison information is essential for them to be able to gauge their own success. Displaying reliable, consistent data for individual providers and showing how these results compare to state and national counterparts helps focus quality improvement efforts.
Administrators, boards of directors, and, of course, health consumers pay attention to quality metrics. Indigo is in the business of providing quality care, and public disclosure facilitates improvement by focusing attention on deficiencies and offering incentives for institutions and professionals always to deliver the best standards.
Elements of Successful Quality Transparency
The measures and formulas applied to the qualifications of every health care provider should be reliable, evidence-based and clearly understood and accepted by the subject. If one of the primary drivers for change is convincing a hospital that its performance is below average, having them clearly understand how the measure was calculated – and what action or actions can be taken to improve –is vital.
We have found it is essential that there is some variation between hospitals, institutions and standards. If every facility is apparently doing equally well, or if only a small number are determined to be above or below, with hundreds of hospitals in the middle, it is difficult for a consumer to differentiate between them.
Focusing on services with the greatest variation in performance is important for all three audiences.
Third, information must be displayed in an approachable, user-friendly manner. Even the most-determined consumer will be put off by a wall of words and an impenetrable website.
It is essential to engage with actual consumers when selecting measures, displaying ratings and sharing information, whether in print or digitally.
INDIGOMED is committed to displays all the available information about health providers belonging to its network as simply, clearly and honestly as possible.
Transparency in remunerations and commissions
Value for money in health care services means getting the maximum benefit for the patient’s budget. We must ensure we make the best use of patients’ resources so inefficiencies in the INDIGOMED system are addressed, best-practice models of care are implemented, and that clinical and organizational behaviors are incentivized to deliver the best possible outcomes for our patients. With right balance between quality, outcomes, and costs, we will ensure patients get the best services possible – and that commissioners will have more funds to extend and improve services to patients overall.
An effective pricing system is fundamental to achieving value for money. It ensures that resources follow patients rather than organizational boundaries. INDIGOMED displays remunerations and commissioning clearly for every body involved in our process.
INDIGOMED’s role is not to find the cheapest treatments . It is about ensuring and paying a fair price for the high-quality services patients want, need and deserve.